Free shipping Australia wide – orders over $150 (excluding candles)

FAQ

Returns

Return Due To Change Of Mind

Our returns policy can be viewed at this link.

Our Shipping policy can be viewed at this link.

Duties & Taxes

Sales Tax

Australian sales tax (GST) has already been applied to the price of the goods as displayed on the website

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and E Design Studio encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to E Design Studio at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

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Orders are usually shipped within a few days of your order being processed. Please get in touch with me if you have a specific timeframe in mind and I will do my best to work with you. All orders are shipped via Australia Post and I rely on their standard shipping timeframes.

In the unlikely event you don’t receive your order, please contact me straight away. I will always do my best to remedy any shipping issue.

I check the quality of every item before it leaves my studio. In the unlikely event that your item is defective when you receive it, please contact me immediately and I will work with you to resolve the issue. I refer you to my returns policy.

If you wish to make changes to your order, please contact me immediately. If your order has not been posted, I can change it. If your order has been posted I will try to work with you to resolve your concerns.

My studio is located in beautiful Samford Valley one of the northern suburbs of Brisbane, Australia. All items ship from my location.

I have included detailed sizing information in the product descriptions. If you’re still not sure if the item will fit, please contact me with your questions and I will help you make a decision.

You can contact me via the form on the Contact page or via my Facebook page.